27th June 2008, 06:30 PM
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ADMINISTRATOR
Join Date: Jun 2007
Location: Ahmedabad
Posts: 8,414
Thanks: 6
Thanked 2 Times in 2 Posts
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Team Leader-Production Support
* Communicate with users to understand, analyze and troubleshoot the problems * Handling BAU issue * Handling customer query * Team management * Remedy update * Customer communication * Bug fixing and enhancement REQUIRED SKILLS:- * Experience 3+ Years in Java, Oracle, Unix, Websphere * Qualification Any Degree * Analyze Production issues and respond to the users about the resolution * Interact with the Project team and plan for Production Releases. * Taking pro-active measures towards problem prevention. * Problem Analysis, Impact Analysis of both Technology and Business, maintaining SLA, Updating the status to stake holders. * Managing PSS Metrics * Resolve problems through workaround, emergency patches, etc.
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