Plans and controls the Quality infrastructure of the organization. Reviews program plans to establish appropriate quality assessment (metrics planning) and improvement methodology. Documents all the new processes for the organization. Improves current processes. Owns the Documentation for the organization. Provides inputs for RFPs for prospective clients. Appoints client contacts within the department for all clients. Attends quality calls with clients OR assigns appropriate individual from the team to do so. Provides inputs to team members. Coordinates with external vendors for certification studies and audits. Conducts internal audits on pre-determined frequency. Provides quality department updates to Country Head and CEO on determined frequency. Takes part in inter-departmental meetings and strategy sessions and provides appropriate inputs. Identifies process improvements and articulates solutions to enhance operations productivity. Ensuring consistency in infusing the Culture Approach across centers and programs. Performs related works as assigned by the Country Head and CEO.




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