Experience: 5-8 Years in Information Technology area with a minimum of 2 years of change Management experienceEducation: AnyLocation: MumbaiCertification: ITIL PreferredMust: Excellent verbal written communication and articulation skillsPositions: 2Cost Max: 7.5 LacsRequired Skills: Demonstrated Customer service skills and client focus Strong communications skills including the ability to communicate technical information in using non-technical language Previous experience or aptitude to be successful in an Administration and Operations capacity Good organizational skills Developed problem-solving skills Excellent interpersonal skills Comprehensive verbal and written communication skills Supervisory experience in an operations or technical support environment Demonstrated Problem Solving Skills Ability to work on several changes simultaneously Ability to work with broad range of experience levels Ability to remain calm and courteous in periods of stressJob Description Conducting initial Change Management review of all RFC(s). Validating initial prioritization of RFC(s) Identifying potential Urgent Changes and adhering Urgent Change Process Apprvoing acceptable Minor Changes Getting approval of Significant and Major Changes Coordinating with Global Change Manager for CAB or Senior Management review Coordinating with all necessary parties to coordinate Change building, testing and implementation (Manage Implementation) Updating the Change log with all progress Reviewing implemented Changes to ensure they have me t their objectives Reviewing outstanding RFCs awaiting consideration or awaiting action Understanding of all levels of testing Manage the Go/No Go decisions and the underpinning change acceptance Criteria.




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