Immediate openings @ Tata Consultancy ServicesTechnical Support Executives At least 2 years of experience in Voice based process (UK and US client) is required NT/2000/XP MCP certification MCSE Added advantage (NT/2000 or 2003 track) Exposure to working in Netware and Unix Environment. Experience on basic networking and technical trouble shooting. Should be ready to work in 24/7 shifts work environment 2- 5 years of experience Networking, LAN, Wireless, VPN, Dial up knowledge Good verbal and written communication skills Customer handling skillsCTC: 5 LAKHS Level 1 Support . First point of contact for any Enterprise help Desk Call Diagnose the problem , Provide Resolution over phone, Escalate to next level or appropriate Problem Resolution Group Use trouble Ticketing system, Track a call to closure Raise Service Requests for the users Action the requests as per the guidelines Report progress / problems to reporting Manager Participate in team briefing/ Process review meetings Perform to achieve the SLA as per KPIs set Follow Quality Management System Experience : 0- 6 months to 2/3 years in a call centre. Remuneration : 1.7 to 3.7 Lakh Exp Per Annum Qualification : Any Graduate / MCA / BE / MBA / 10+3/10+2 (6months experience in Call Centre) Age Limit: below 35 Location: Bangalore Contact: Hr Salma PERSONAL NETWORKS-522, 5th Floor, South Block,Manipal centre, Dickenson Road, M.G Road, B'lore-42. MOBILE#: 9844773532 Email:
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