As a part of the Accenture Delivery Centres in India for BPO, you will stay up-to-date with the latest thinking and gain access to the latest tools and technologies. You will also be joining a global network of people with diverse backgrounds and a vast range of skills, experience and expertise. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform to build a career. Accenture is able to offer a broad range of career opportunities to its people while providing highly competitive compensation and benefits. Key responsibilities may include; People Management- Maintain regular communications with team on departmental and individual level performance expectations- Ensure team members receive appropriate reports and information regarding their performance and understand the material.- Coach individuals on performance improvement tactics while providing positive feedback to those performing above expectations.- Ensure Quality Monitoring is complete on each team member in accordance with departmental policy.- Determine training needs, oversee development of training material and participate in the execution of the departmental training plan.- Interviewing and selection of customer service associates. Managing day-to-day operations based on SLAs.Ensure Quality deliverables are per the SLAStrong focus on peopleManage escalationsHigh levels of Responsiveness to process and peopleLead weekly team/node callsKey Functions may Include:-Ensure team members receive appropriate reports and information regarding their performance and understand the material.- Coach individuals on performance improvement tactics while providing positive feedback to those performing above expectations.- Ensure Quality Monitoring is complete on each team member in accordance with departmental policy.- Determine training needs, oversee development of training material and participate in the execution of the departmental training plan.- Interviewing and selection of customer service associates.-Maintain individual personal files for team members and document all performance improvement interactions.- Ensure performance and attendance issues and addressed promptly and consistently.- Delegate activities appropriately to ensure core objectives are met. Mandates :- Team Leading experience on Paper for one year plus is a must. All documents relating to academic and professional proof must be available for ready reference.Successful candidates will be a graduate in any field and possess excellent communication skills. You will demonstrate a committed approach and relish the opportunity to deliver world-class service to your clients in order to ultimately improve business performance. You will also be flexible to work a shift roster. If you are interested please upload your updated profile at the following link.
To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.





To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.

__________________
Thank You,
Administrator
TheIndiaJobs.com Forums