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General Manager - Customer Service

This is a discussion on General Manager - Customer Service within the ITES/ BPO/ KPO/ Customer Service Jobs forums, part of the Job Openings by Industry category; To Perform work in the areas of team development, operations, finance and budgeting. Mayhandle special assignments and projects in career ...


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Old 31st August 2007, 12:18 PM
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Default General Manager - Customer Service

To Perform work in the areas of team development, operations, finance and budgeting. Mayhandle special assignments and projects in career planning, identification of training needs and performance gaps of team members, customer service operations management, budgeting andmanaging overall cost of service. Initiates appropriate steps to build a high performanceculture, retain talented employees, and manage profitability and vendor management.




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